Overview and Features Benefits
		Back Office Application
		The Problem The billing of on-line freight car repairs and the review of off-line repair bills are labor intensive tasks requiring hours of work pouring over paper records. In addition, customer information from other departments is often slow in reaching the billing department, and repairs are billed with incorrect information. Incorrect invoices can be returned unpaid, and funds for valid repairs are left uncollected, while incorrect bills for off-line repairs are paid and overpaid. The Solution The Back Office application automates many of the functions completed by the administrative workers in the 'back' office of the repair billing department. This automation not only reduces time spent validating, pricing, and generating repair bills and off-line exceptions, it also ensures the invoice is correct and the amount to be paid is valid. The Back Office application responds to the railroad industry's, and the AAR's, push for electronic standards and programs. The Back Office application capabilities On-Line Repairs - Process repairs to generate invoices Automatically receive electronic records of repair from CRB application. Automatically convert client defined pseudo codes into valid AAR job codes. Automatically review all On-Line repairs to ensure that the repair follows AAR rules      and standards. Automatically determine if repair is billable and who is to be billed based on leased      cars, responsibility, billing pools, etc. Automatically price repairs based on AAR Price Master or Special Billing Agreements. Review, correct, and authorize repair bills Generate monthly paper invoices, PDF files, and electronic file invoices. Generate Invoices for special billing agreements. Perform rebuttals and adjustments as necessary. Off-Line Repairs -Process bills to generate exceptions and rebillables Automatically receive electronic repair bills. Manually enter "Paper-Bills." Contract Shop access to record estimates and repairs. Automatically audit repairs and generate errors. Automatically generate exception letters. Automatically generate payables detail. Record Counter Billing amounts. Database Maintenance and Car Repair Reporting Maintain Customer, Patron tables and Umler data. Automated updates of AAR rule and price-master data changes. Maintain Lease car provisions and special billing agreements. Secured log in and limited data and application access based on user ID. Generate Car repair history. Generate customized reports for accounting estimates and daily, monthly and      trended repair analysis.
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